What should you do if your order arrives damaged?

Unfortunately, in rare cases, a package may arrive damaged. We're sorry about that—of course, we'll help you resolve the issue quickly and easily.

Here's how to proceed if you have a complaint:

1. Document the damage
   Please take a photo of the damaged item. If possible, please also weigh the contents of the package and take a photo of them as well. This information will help us process your claim quickly.

2. Get in touch
   Please send us the photos along with a brief description of the damage using our contact form.

As soon as we receive your message, we'll review it and take the necessary steps to ensure that you receive a replacement in perfect condition as quickly as possible.