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Where is my order?

Delivery usually takes 1–3 business days. In some cases, a product may be delayed—even then, we’ll do our best to ensure your order reaches you as quickly as possible and will keep you informed.

In addition, your order may be shipped in multiple packages and arrive on different days (for example, if you ordered multiple items).

Please check the following points in advance:

  • Order confirmation available: Have you received an order confirmation via email?

  • Delivery address is correct: Is the information on the order confirmation/invoice correct (e.g., typos, old address)?

  • Payment successful: Was the amount actually debited via “Sofortüberweisung”?

  • Regional Delivery Delay: Are there any delays in your area right now?

  • Neighbors: Is it possible that a neighbor accepted the package (even without being notified)?

  • Parking location: Is the package at the agreed-upon drop-off location?
    Please note: Do not choose trash cans as a storage location, as they are emptied regularly.

Your order still hasn't arrived after 3 business days?

Please send us a message via our contact form with the following information:

  • Which product is missing?

  • First and Last Name

  • Email address (used to place the order)

  • Order Number

  • Order Date

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