Questions About Ordering and Shipping
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Where can I find my order number?
You can find your order number in the order confirmation email you'll receive immediately after your purchase. It consists of a five-digit number.To q...
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Can I order on account?
With us, you can place an order on account using the Klarna payment system. You transfer the invoice amount to Klarna. Klarna will send you all the im...
What should you do if your order arrives damaged?
Unfortunately, in rare cases, a package may arrive damaged. We're sorry about that—of course, we'll help you resolve the issue quickly and easily.Here...
I've only received one package. When will the rest of the order be delivered?
Your order may be split into several packages, which may arrive on different days. This is completely normal and nothing to worry about.However, if an...
My bill has an outstanding balance of €0.00
This invoice is provided solely for your information and for your records.If you paid with Klarna, it’s completely normal for our invoice to show an o...
I placed an order via Klarna/on account—how do I pay?
Normally, you'll receive an email from Klarna with all the payment information right after you place your order. Be sure to check your spam or junk fo...
I'd like to cancel my order!
Unfortunately, cancellations are only possible under certain conditions.Our system immediately forwards orders to our warehouse. Your order is typical...
Where can I find my order confirmation?
As soon as the order process is successfully completed, an order confirmation will be automatically sent to the email address you used to place the or...
Where is my order?
Delivery usually takes 1–3 business days. In some cases, a product may be delayed—even then, we’ll do our best to ensure your order reaches you as qui...