Questions about ordering and shipping

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Where can I find my order number?You will find your order number on your order confirmation, which you will receive by e-mail immediately after your p...

Our newsletter offers a variety of benefits for our subscribers! You will regularly receive exclusive offers, new products and useful tips straight to...

With us, you can order on account using the Klarna payment system. You transfer the invoice amount to Klarna. You will receive all important payment d...

Unfortunately, it can happen that a delivery arrives damaged.We want to help you quickly and easily so that you receive your goods in perfect conditio...

It may well be that an order has to be split into several parcels and these are delivered on different delivery days. If your missing delivery has sti...

Our invoice is only for your records. As Klarna has already transferred the outstanding amount to us in advance, our invoice, which is addressed to yo...

Klarna has normally sent you an e-mail with all payment formalities by e-mail. (Please also check your spam folder if necessary). If this is not the c...

Unfortunately, it is difficult to cancel an order. Our system immediately triggers the order in our warehouse and the order is packed on the same day ...

As soon as the order process has been successfully completed, an order confirmation will automatically be sent to the e-mail address you used to place...

A delivery usually takes 1-3 working days. Sometimes it can also happen that your ordered product is delayed in delivery. But here too, we will do our...