What to do if your order has arrived damaged?

Unfortunately, it can happen that a delivery arrives damaged.

We want to help you quickly and easily so that you receive your goods in perfect condition. Please proceed as follows:

Take a photo of the damaged goods and, if possible, weigh the contents of the delivery and take a photo of this too. This information will help us to process the damage quickly and initiate your replacement delivery.
You can send us the pictures and your complaint via our contact form.